Your order is our responsibility. After payment, we ship your ordered product within 48 hours, unless there is a good reason for this.
We always ship your watch with track & trace code. You will receive this code after sending it by email. When your order has a total value of € 500 or more, we will ship your order insured by value. Usually we ship the order with DHL, this allows us to guarantee a good shipping service and a safe professional handling of your order.
The delivery times are of course as short as possible. We do everything we can to send your order the same day and in most cases you will receive your order within one working day. We can not guarantee this delivery time as we also work with third parties in this process. You will be contacted by email before delivery, so that you know where your package is and when you can expect delivery.
If you want to return the watch to us, you can do that within 14 days. We are not responsible for the return costs or the process of return to us. We advise you to send the watch to us by registered post with track & trace, including insurance. Returned products must be in exactly the same condition as they were shipped by us. We will check the condition of the watch on the day we send it to you. We do this by creating a file about the exact condition of the watch. This file describes exactly what the mechanical condition of the watch is. This file also contains a movie in which the current amplitude and beat error are recorded. In addition, we take detailed photos of the timepiece and the exterior of the watch.
Return the watch complete, including the original purchase invoice and any other included accessories (these must not be missing). If this is missing or the watch and / or the timepiece deviates in any form, we will fully charge you the costs required to repair it. If the amount is less than your purchase amount, you will be refunded the remainder.
We would like to draw your attention to the fact that we fully comply with your rights, but in case of any suspicion of fraud, we do not pay until we can rule out that it is malicious fraud or another matter through no fault of your own. If everything is in order, we will refund your money (after receipt of the ordered product) to the account with which it was paid.
You can pay with Ideal, PayPal, American Express, Visa or Mastercard via our webshop. Payment by bank transfer is also possible, in this case please contact us first.